Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, in its original packaging. You’ll also need to send images and the receipt or proof of purchase.

To start a return, you can contact us at harmonywallpaperinteriors@gmail.com.

Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent, at your own cost to the following address: 

Harmony Wallpaper & Interiors, Unit 39, The Acorn Centre, Off Barry Street, Oldham, OL1 3NE

You can always contact us for any return question at harmonywallpaperinteriors@gmail.com.

We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

We advise that all rolls are inspected prior to hanging for any faults as a refund can not be issued once the product has been hung. We also can not be held responsible for decorators costs when goods are not inspected prior to hanging - you should not throw away the Product Labels until you have finished decorating.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns for any sample orders

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at harmonywallpaperinteriors@gmail.com.